Shipping policy

Shipping methods, shipping duration and costs, and tracking orders

At SOFT LAPTOP Store, we strive to ensure that customers receive their orders quickly.

 

You can receive your order in one of two ways:

Receipt from headquarters

Receipt via shipping company

 

Pickup From Store 

After completing the order and confirming it through the customer service team, you can collect it from the company’s administrative headquarters.

 

Receipt hours are from Saturday to Thursday, from 11 am to 10 pm.

 

The address of the company's administrative headquarters: Tanta Soft Laptop first Omar Bin Abdulaziz St. from the end of Saeed St.

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Receipt via shipping company 

We have chosen a distinctive package of shipping and packaging services with customized materials to ensure that you receive your order intact.

 

When you receive your order, you must inspect it after receipt from the shipping company representative (the shipment cannot be opened for inspection before receipt. If you want to inspect, you can do so by receiving it from the company’s headquarters).

 

If there is a problem with the product, contact our customer service team to take the necessary steps regarding receiving the part from you for examination and completing the return or exchange procedures according to the return and exchange policy.

 

If you have a problem with the delivery process, please contact our customer service team.

 

Shipping cost and duration

The specified period is an approximate period according to the information received from the shipping company, which is as follows:

Governorate	the cost	Duration in days
Cairo
Giza
Alexandria
Ismailia
Port Said
Suez
Al-Gharbeya
Al-Qalyubia
Al-Sharqeya
Al-Dakahlia
Al-Menoufia
Damietta
Al-Behira
Kafr El-Sheikh
Fayoum
Bani Sweif
Minya
Asyut
Sohag
Matrouh
North Sinai
South Sinai
Aswan
Al-Wady Al-Gadeed
The Red Sea
Luxur
Qena

 

 

If a PC is ordered (assembled), 24 hours are added to the shipping period to install and test the parts to ensure the device’s performance. The duration may reach 48 hours during offers, taking into account Friday and Saturday as days off or any official holiday.

 

Track your order

You can contact the customer service team to obtain the shipment number and you can track your order through the shipping company’s website. You can also contact them for any inquiries regarding shipping and delivery. Contact us if you encounter any problems.

 

*By ordering from SOFT LAPTOP store, you acknowledge your agreement to the shipping and delivery policy.