Live Chat

Delivery Information

Shipping policy

Shipping methods, shipping duration and costs, and tracking orders


At SOFT LAPTOP Store, we strive to ensure that customers receive their orders quickly.


 


You can receive your order in one of two ways:


Receipt from headquarters

Receipt via shipping company

 


Pickup From Store 

After completing the order and confirming it through the customer service team, you can collect it from the company’s administrative headquarters.

 


Receipt hours are from Saturday to Thursday, from 11 am to 10 pm.


 


The address of the company's administrative headquarters: Tanta Soft Laptop first Omar Bin Abdulaziz St. from the end of Saeed St.


ـــــــــــ


Receipt via shipping company 

We have chosen a distinctive package of shipping and packaging services with customized materials to ensure that you receive your order intact.


 


When you receive your order, you must inspect it after receipt from the shipping company representative (the shipment cannot be opened for inspection before receipt. If you want to inspect, you can do so by receiving it from the company’s headquarters).


 


If there is a problem with the product, contact our customer service team to take the necessary steps regarding receiving the part from you for examination and completing the return or exchange procedures according to the return and exchange policy.


 


If you have a problem with the delivery process, please contact our customer service team.


 


Shipping cost and duration

The specified period is an approximate period according to the information received from the shipping company, which is as follows:





Governorate

the cost

Duration in days

Cairo



Giza

Alexandria



Ismailia

Port Said

Suez

Al-Gharbeya


Al-Qalyubia

Al-Sharqeya

Al-Dakahlia

Al-Menoufia

Damietta

Al-Behira

Kafr El-Sheikh

Fayoum


Bani Sweif


Minya

Asyut

Sohag

Matrouh


North Sinai

South Sinai

Aswan

Al-Wady Al-Gadeed

The Red Sea

Luxur

Qena

 

 


If a PC is ordered (assembled), 24 hours are added to the shipping period to install and test the parts to ensure the device’s performance. The duration may reach 48 hours during offers, taking into account Friday and Saturday as days off or any official holiday.


 


Track your order

You can contact the customer service team to obtain the shipment number and you can track your order through the shipping company’s website. You can also contact them for any inquiries regarding shipping and delivery. Contact us if you encounter any problems.



 


*By ordering from SOFT LAPTOP store, you acknowledge your agreement to the shipping and delivery policy.